What is the 30 Day Replacement Guarantee? How do I get a defective item, ordered on Bulbtiger.com, replaced?

30 Day Replacement Guarantee

All products sold at Bulbtiger.com are covered under our 30 Day Replacement Guarantee for Manufacturing Defects. Notify us of any problems,  or defects within 30 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost.

 In order to get a defective item replaced

• Contact Customer Care via the Contact Us or call us on 9910074373 or mail us at contact@bulbtiger.com , within 30 days from the date of delivery.
• The defective product or part will be recalled and a replacement will be shipped immediately.
• In case the item is not in stock we will issue a refund for the particular product.
• If you recieve a product which is damaged or broken, please notify us within 24 hours of delivery at contact@bulbtiger.com.  The replacement Guarantee will be void after 24 hrs of delivery for any shipping/transport related issues.

How do I cancel an order on Bulbtiger.com? Alternatively, how do I return a product ordered on Bulbtiger?

For outright cancellations by you:

If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped, you can do one of the following:

1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.

2. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the 30 Day Replacement Guarantee above.

Note: All Products are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact Bulbtiger Customer Care on +91-880010988, and we will have the issue quickly resolved.

 Apart from condition reserved herein above, the following products shall not be eligible for return or replacement under this 30 Day Replacement Guarantee, viz:

• Any product that exhibits physical damage to the box or to the product;

• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;

• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;

• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.